Chat Metrics

Chat Metrics in the RagaAI Metric Library evaluate conversational AI quality. Measuring instruction adherence, user clarity, agent helpfulness, coherence, and overall dialogue performance.

Chat Metrics

Chat Metrics within the RagaAI Metric Library provide targeted insights into conversational performance—measuring how effectively your agents comply with instructions, engage users, and respond accurately in context.

Supported metrics include:

Agent Quality Chat MetricInstruction Adherence Chat MetricUser Chat Quality

Why Chat Metrics Matter

• Assess response relevance and coherence : crucial for user satisfaction in chat agents.

• Ensure adherence to prompts and system instructions : especially in regulated or brand-aligned workflows.

• Track user-side clarity to diagnose miscommunication risks.

• Support iterative improvement by emitting quantifiable scores for agent tuning and prompt refinement.